Terms of Service

AI Visibility Tool is an online service that shows how brands appear in AI assistants and AI search, and helps improve that visibility with an AI agent, content tools and website checks (the “Services”). The Services are provided by SEOptimer Pte. Ltd. (UEN 201923402C), a company registered in Singapore (“we”, “us” or “our”).

These Terms of Service (“Terms”) govern your use of our website, the AI Visibility Tool app and our free tools. By creating an account or using the Services you agree to these Terms and to our Privacy Policy. If you use the Services on behalf of a company, you agree on its behalf and confirm you have the authority to do so. If you do not agree, do not use the Services.

Accounts and workspaces

You must be at least 18 and give accurate information when you sign up, and keep it up to date.
You are responsible for keeping your password secure and for everything that happens under your account. Do not share your login; invite teammates to your workspace instead.
A workspace's owner is responsible for its subscription and for the members they invite, and members' use of the workspace must follow these Terms.
Do not create an account for someone else without permission, transfer your account without our written permission, or create a new account after we have disabled yours.
Tell us straight away if you believe your account has been accessed without your permission.

Free trial

Each new customer can have one free trial of 7 days. A valid payment card is needed to start it. Nothing is charged during the trial; when it ends, your card is charged for the plan you chose unless you cancel before the trial ends.

Subscriptions and payments

Plans are billed in advance, monthly or annually, and renew automatically at the end of each billing period until cancelled. Payments are processed by Stripe.
Each plan includes allowances, such as the number of brands, tracked prompts, analyses, AI Agent messages and articles. Unused allowances do not roll over. You can change plan at any time. The change takes effect immediately and the price difference for the rest of the billing period is prorated: charged when you upgrade, credited to your next invoices when you downgrade.
Downgrading or cancelling may reduce the features, history or capacity available to you. We are not liable for content or data that is no longer available as a result.
We may change our prices. We will tell you in advance, and a new price applies from your next billing period after the notice.
If a payment fails, we may suspend paid features until it is resolved.

Cancellation and refunds

You can cancel at any time from Billing in the app. An email request is not a cancellation. When you cancel, your plan stays active until the end of the period you have paid for and then does not renew.

If you are not happy, we will refund your most recent payment if you ask our support team within 7 days of that payment; the refund is made together with the cancellation of your subscription. Apart from that and the prorated credits for plan changes described above, we do not give refunds or credits for partial periods or unused allowances. This does not affect any rights you have under consumer law that cannot be excluded.

Acceptable use

You may use the Services only for lawful purposes and as intended. You agree that you will not:

use the Services for anything unlawful, misleading, malicious, defamatory or discriminatory, or to harass anyone;
generate or publish spam or content that infringes someone else's rights;
access the Services, including the free tools, by automated means (bots, scrapers or scripts) without our permission, or get around usage limits, paywalls or security measures;
overload or interfere with the Services, or upload viruses or other malicious code;
copy, resell or reverse engineer the Services, or use them to build a competing product, without our written agreement;
access another person's account, or ask for their login details;
help or encourage anyone else to do any of these things.

Fair use

The Services are shared by many customers. If your use places excessive load on our systems or our providers, or adversely affects our other customers, we may limit or suspend it. Free tools have daily limits. If you need more than your plan allows, contact us about a custom plan.

Your content and data

You keep ownership of the content and data you put into the Services, and of the content they generate for you, such as articles (“Your Content”). You give us permission to host, process and transmit Your Content only as needed to provide the Services to you.
You are responsible for Your Content and for having the rights to it, and for content you publish, including articles generated with the Services.
Only connect websites, Google accounts and other services you own or are authorized to use. Your use of those services is governed by their own terms.
Our Privacy Policy explains how we handle personal data, including data from Google.

AI-generated content and accuracy

The Services use AI models to analyze AI answers, write content and answer your questions. AI output can be inaccurate, incomplete or out of date, and can resemble content created for others. Review it before you rely on it or publish it.
AI platforms and search engines are run by third parties. Their answers change over time and vary between users and locations, and we do not control them. Our reports measure samples of those answers and results; we cannot guarantee they match what every user sees, or any particular ranking, mention or traffic outcome.
Website checks work best on standard, publicly accessible pages. Some sites are built or protected in ways our checks cannot fully read, so results may be incomplete or inaccurate for those sites.
The AI Agent proposes actions, such as tracking a prompt, writing articles or sending content to your website, and only carries them out when you approve them. You are responsible for the actions you approve.

Third-party services

The Services work with third-party services, such as Google, AI platforms, payment processors and content management systems. We are not responsible for those services, their availability or changes they make that affect the Services.

Our intellectual property

The Services, including our software, design, reports and brand, belong to us or our licensors and are protected by law. These Terms give you a limited, non-exclusive, non-transferable right to use the Services during your subscription. If you send us feedback or suggestions, we may use them without any obligation to you.

Communications

By using the Services you agree to receive service messages from us, such as account and billing notices, alerts you set up and important changes. You can opt out of marketing emails at any time.

Suspension and termination

You can stop using the Services and delete your account at any time. We may suspend or end your access, with or without notice, if you breach these Terms, if your use creates risk or legal exposure for us or others, or if we are required to by law. We may also refuse service to anyone. When your account ends, your right to use the Services ends and we delete your data as described in our Privacy Policy. Sections that by their nature should survive (such as payment obligations, disclaimers and limitation of liability) continue to apply.

Changes to the Services and these Terms

We are continually improving the Services and may add, change or remove features. We may update these Terms; we will post the new version here with a new date and tell you by email or in the app before any material change takes effect. If you keep using the Services after the change, you accept the new Terms.

Copyright complaints

We respond to notices of claimed copyright infringement, and terminate the accounts of repeat infringers. If you believe content on the Services infringes your copyright, email [email protected] with the details required by the Digital Millennium Copyright Act (17 U.S.C. § 512(c)).

Disclaimer

The Services are provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not promise the Services will be uninterrupted, error-free or meet your requirements.

Limitation of liability

To the extent the law allows, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, data or other intangible losses, resulting from: (i) your use of or inability to use the Services; (ii) the cost of substitute goods or services; (iii) unauthorized access to or alteration of your data; (iv) statements or conduct of any third party, including AI platforms and search engines; (v) any inaccurate or out-of-date results, reports or AI-generated content; or (vi) any other matter relating to the Services, even if we have been told such damages are possible. Our total liability for any claim relating to the Services is limited to the amount you paid us in the twelve (12) months before the event giving rise to the claim.

Indemnity

You agree to defend and indemnify us against claims, damages and costs (including reasonable legal fees) arising from Your Content, content you publish using the Services, or your breach of these Terms or the law.

General

These Terms are governed by the laws of the Republic of Singapore, without regard to its conflict of law rules, and its courts have exclusive jurisdiction over any dispute arising from them. This does not affect any mandatory consumer rights you have where you live. If any part of these Terms is found unenforceable, the rest remains in effect. Our not enforcing a right is not a waiver of it. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets. These Terms and our Privacy Policy are the whole agreement between you and us about the Services.

Contact us

Questions about these Terms: email [email protected].